Store Address
NIID Hong Kong After-Sales Service and Official Office
Welcome to the NIID Hong Kong official office. We provide 30-day hassle-free returns and exchanges, 1-year non-human-damage warranty repairs, and Trade-in upgrade services for older models.
🛠️ Need a 30-day return/exchange / 1-year warranty / Trade-in?
Please bring your "defective product" and "purchase receipt/order record" and visit our **Tsuen Wan After-Sales Service Office** in person.
💬 Inquiries about stock or personal assistance?
You are welcome to contact our online customer service team directly via WhatsApp (6271 6229) for immediate assistance.
📍 NIID Hong Kong After-Sales and Repair Office
This office specializes in **30-day hassle-free returns and exchanges, 1-year non-human-damage manufacturer warranty repairs, old model Trade-in upgrades**, and product inquiries for our entire range.
- Address: Room 703, 7/F, Block B, Texaco Industrial Centre, Tsuen Wan
- Office Hours: Monday to Friday, 9:00am - 6:00pm (Closed on Public Holidays)
- General Inquiry Phone: 2955 5522
- WhatsApp Hotline: 6271 6229
- Customer Service Email: info@thinkaction.hk
FAQs Regarding Office Visits
Q: What should I bring when visiting for after-sales repairs or returns?
Please be sure to bring the "actual product" and a "valid purchase receipt / official website order email record." After our on-site staff verifies your receipt and inspects the condition of the bag, they can arrange for repairs, exchanges, or trade-ins for you.
Q: Do I need an appointment before visiting the Tsuen Wan office?
We recommend that before visiting during office hours (Monday to Friday, 9:00am - 6:00pm), you notify our customer service team via WhatsApp (6271 6229) so we can prepare relevant parts or replacement stock in advance, reducing your on-site waiting time.
Need personal assistance or to book an appointment?
Feel free to contact the NIID Hong Kong customer service team (6271 6229) anytime; we are here to help.
Contact WhatsApp Customer Service (6271 6229)